East Marsh Community Website

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East Marsh Community Website

Telephone Changes at the Council

North East Lincolnshire Council has now upgraded its telephone system to enable customers to speak to the person or service they want to much more quickly and easily.

The main changes are listed below:

• Automation of the main contact number (01472) 313131:
o The first option will ask if the customer knows the four digit extension number to dial it now. The call will then be transferred directly to the extension number; Secondly, the customer can say the name of the person they want to speak to if they know it;
o There are then some options for the high volume services that the Council provides to be placed straight to the relevant service. There is also an option to talk to a customer service agent directly.

• The introduction of 15 golden numbers:
o The council have introduced 15 golden numbers to enable customers to reach services more efficiently and get to the person/service they need to talk to more quickly;
o These are menu driven by pressing the relevant option.

The golden numbers are:

• Arts, Leisure, Sports and Libraries in the area – 326286
• Council Tax, Business Rates and Benefits – 326287
• Waste Collection and Disposal – 326288
• Planning, Building Control and Council Assets – 326289
• Transport and Parking – 326290
• Education, School Support and School Transport – 326291
• Children’s Social Care, Safeguarding and Offending – 326292
• Early Years and Childcare – 326293
• Youth Support and Youth Offending – 326294
• Births, Deaths and Marriages – 326295
• Housing and Energy Efficiency – 326296
• Regeneration, Jobs and Investment in North East Lincolnshire – 326297
• Fraud, Whistle blowing, Complaints and Information Requests – 326298
• Environmental Health, Licensing and Trading Standards – 326299
• Reports problems about streets, parks and open spaces – 326300

If you cannot find what you are looking for above – (01472) 313131

Customers are reminded that they can also pay, report, book, apply and take part in consultations online at: www.nelincs.gov.uk

For more information on the golden numbers and the services that sit within them, please visit www.nelincs.gov.uk/contactus


News from the Big Lottery

Harbour Place Day Centre (HPDC), a project for people in North East Lincolnshire dealing with multiple issues including homelessness, have been awarded £477,949 from the Big Lottery Fund. The centre will help at least 800 of the most vulnerable, socially excluded individuals to help improve their quality of life. It is one of nine projects across Yorkshire and the Humber today sharing £2.8 million in Lottery good cause funding.

Today’s awards are from the Fund’s Reaching Communities programme which offers National Lottery good cause grants from £10,000 upwards to help those most in need and build stronger communities.

HPDC will use its new premises to expand the existing services to support more beneficiaries. The project will provide service users with their basic needs such as food, water, warmth and hygiene, and offer further support with poor physical and mental health, substance and alcohol misuse, unemployment, social isolation, poverty, and reoffending.

Over the last five years 62,000 people have used Harbour Place with 1,100 receiving housing advice support. HPDC advises it is the only day centre of its kind in North East Lincolnshire and in 2013 provided 10,000 meals and breakfasts to its clients.

There will be training opportunities in equality and diversity, safeguarding adults, safeguarding children, drug awareness, sexual health, first aid, food hygiene, literacy, numeracy and support for securing employment opportunities. Through these activities the project hopes opportunities for socialising and volunteering will build their confidence.

HPDC will also provide access to mental and physical health screening, practical and emotional support, advice on housing, debt and managing money. Harbour Place also gives support directly to homeless people living on the streets providing suitable accommodation and support to help break the cycle of repeated homelessness.

Allen Young, Project Director said: “Homelessness is a perpetual cycle that is a result of many other social and economic factors such as relationship breakdown, social isolation, poor skills, substance misuse and offending. This project is able to break the cycle of homelessness by offering alternative positive activities and pathways for individuals to fundamentally change their lives.

“Each service user will have their own personal problems, barriers to readiness for lifestyle changes. Some beneficiaries become regular service users whilst others can be helped to get back on their feet very quickly. For some people, homelessness is a lifestyle choice and they are not ready to change this, so this project helps those individuals to stay safe, healthy and supported until they want to take the next step.”

“A consultation exercise with clients carried out by Harbour Place in 2013 highlighted how much they valued the service.  Without the day centre several clients stated ‘that they would most definitely be dead.’ This goes to show the funding and the work of the project is saving lives.”


YMCA Latest Newsletter

Please find attached below the latest newsletter from YMCA Humber

If you have any questions about any articles in the newsletter or any other information about the work of the YMCA in the Humber Region

Please contact Jonathan Byrne on 01472 693388 or visit their website at www.ymca-humber.com  

Download this file (YMCA Newsletter.pdf)YMCA Newsletter.pdf[ ]2085 Kb

We need your views on Street Drinking

RESIDENTS are being given the chance to have a say on whether drinking in public places should be restricted.
If you haven’t already completed the Street Drinking questionnaire, it would be very much appreciated if you could please take a couple of minutes to do so by following the link below which will take you directly to the questionnaire.
We urgently require your views on a borough wide controlled drinking zone, if carried forward this will give police & nominated officers the power to control the consumption of alcohol across the borough.
Please forward the link to colleagues, friends and family who may like to contribute to this consultation.
Thanking you in advance for your help! 
For additional information on the consultation please follow the link below.

ACCORD's Spring Newsletter

Please find attached ACCORD's Spring Newsletter
Download this file (Accord  Spring Newsletter.pdf)Accord Spring Newsletter.pdf[ ]1339 Kb

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